Cookie Policy
Natural Language Labs Inc. d/b/a Flashpoint.AI
Last Updated: February 2026
This Cookie Policy explains how Natural Language Labs Inc. d/b/a Flashpoint.AI ("we," "us," or "our") uses cookies and similar tracking technologies on our website and platform. This policy should be read alongside our Privacy Policy.
1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently, provide analytics information, and enable personalization. Cookies may be "session" cookies (deleted when you close your browser) or "persistent" cookies (remaining until they expire or you delete them).
2. How We Use Cookies
We use the following categories of cookies:
Strictly Necessary Cookies
These cookies are essential for the operation of our Platform. They enable core functionality such as authentication, security, and session management. You cannot opt out of these cookies as the Platform cannot function without them.
Functional Cookies
These cookies enable enhanced functionality and error monitoring, such as error tracking through Sentry. They help us identify and fix issues to improve your experience.
Analytics Cookies
These cookies help us understand how visitors interact with our Platform by collecting and reporting information. We use Google Analytics and similar tools to analyze usage patterns and improve our services.
3. Cookies We Use
The following table lists the primary cookies used on our Platform:
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| __stripe_mid, __stripe_sid | Stripe | Payment processing – fraud prevention and session management | Strictly Necessary | Session / 1 year |
| _ga, _gid | Google Analytics | Analytics – tracks page views and user behavior | Analytics | Up to 2 years |
| _ga_G-HHGJZSJJHL | Google Analytics (GA4) | Analytics – maintains session state for GA4 measurement | Analytics | Up to 2 years |
| _sentry-* | Sentry | Error tracking and performance monitoring | Functional | Session / 1 year |
| auth0.* | Auth0 (Okta) | Authentication – manages login sessions | Strictly Necessary | Session / 30 days |
| c_user, fr, xs | Meta (Facebook) | Third-party integration – WhatsApp Business Account authentication and session management | Functional | Session / up to 2 years |
| csrf_token | Flashpoint.AI | Security – prevents cross-site request forgery | Strictly Necessary | Session |
| mapbox cookies | Mapbox | Map rendering – session and usage tracking for map functionality | Functional | Session / 30 days |
| session_id | Flashpoint.AI | User authentication and session management | Strictly Necessary | Session |
This list may be updated periodically. Please check this page for the most current information.
4. Local Storage
In addition to cookies, we use your browser's local storage to store certain preferences and functional data, including:
- Authentication tokens: To keep you signed in across sessions.
- User preferences: Such as your theme (dark/light mode) and sidebar layout settings.
- Session context: Such as your current team selection and redirect destinations.
Local storage data remains on your device until you clear your browser data or we programmatically remove it (e.g., on logout).
5. Your Cookie Choices
For EU/EEA/UK Users
When you first visit our Website, you will see a cookie consent banner. Non-essential cookies will not be placed until you provide consent. You can manage your preferences at any time by clicking the "Cookie Settings" link in the footer of our Website. You may withdraw consent at any time, and previously placed cookies will be cleared.
For All Users
You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling strictly necessary cookies may impair the functionality of our Platform.
You can learn more about interest-based advertising and opt-out options from the Network Advertising Initiative and the Digital Advertising Alliance.
6. Third-Party Cookies
Some cookies on our Platform are placed by third-party services that we use. We do not control these third-party cookies. Please refer to the respective third party's privacy and cookie policies for more information.
7. Do Not Track Signals
Some browsers transmit "Do Not Track" (DNT) signals. At this time, we do not respond to DNT signals. However, EU/EEA/UK users are protected by our cookie consent mechanism regardless of DNT settings.
8. Changes to This Cookie Policy
We may update this Cookie Policy from time to time. Material changes will be communicated via a prominent notice on our Platform.
9. Contact Us
If you have questions about our use of cookies, please contact us at info@flashpoint.ai or dpo@flashpoint.ai.